Responsible Gambling

At Casino One, we are committed to promoting responsible gambling and ensuring our players enjoy a safe and secure gaming environment. We believe that gambling should be an entertaining activity, not a source of financial or personal problems.

Our Commitment

Casino One is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and supporting players who may be experiencing difficulties.

Setting Limits

We provide various tools to help you maintain control over your gambling activities:

Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
Loss Limits: Control how much you can lose over a specified period
Session Time Limits: Limit how long you can play in a single session
Wagering Limits: Set maximum amounts you can wager per day, week, or month
Reality Checks: Receive pop-up reminders about how long you've been playing

To set any of these limits, log into your account and visit the "Responsible Gambling" section in your account settings, or contact our customer support team.

Self-Exclusion

If you feel you need to take a break from gambling, we offer self-exclusion options:

Short-term exclusion: 24 hours to 6 months
Long-term exclusion: 6 months to 5 years
Permanent exclusion: Indefinite self-exclusion

During your self-exclusion period, you will not be able to access your account, make deposits, or receive promotional materials from us.

GAMSTOP

GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you choose to self-exclude through GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed by the UK Gambling Commission.

To register with GAMSTOP, visit www.gamstop.co.uk

Recognizing Problem Gambling

Problem gambling can affect anyone. Here are some warning signs to watch for:

Spending more money or time gambling than you can afford
Gambling to escape problems or negative emotions
Lying about gambling activities to family or friends
Chasing losses with bigger bets
Neglecting work, family, or other responsibilities
Borrowing money to gamble
Feeling anxious or depressed about gambling

Getting Help

If you or someone you know is struggling with gambling problems, help is available:

UK Support Organizations

GamCare: Free confidential advice and support
Phone: 0808 8020 133 (24/7 helpline)
Website: www.gamcare.org.uk
Live chat available on their website
Gamblers Anonymous: Self-help fellowship
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk
Gordon Moody Association: Residential treatment and support
Phone: 01384 241292
Website: www.gordonmoody.org.uk
Samaritans: Emotional support
Phone: 116 123 (free 24/7 helpline)
Website: www.samaritans.org

Underage Gambling Prevention

Casino One strictly prohibits underage gambling. All players must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts for suspicious activity.

If you suspect underage gambling, please contact us immediately at [email protected]

Financial Protection

All customer funds are held in segregated accounts with licensed UK banks, separate from our operational funds. This ensures your money is protected and available for withdrawal at any time.

Contact Us

If you have any concerns about your gambling or need assistance with responsible gambling tools, our dedicated support team is available:

Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3808 9234 (Monday-Sunday, 9:00 AM - 11:00 PM GMT)

Regular Review

We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and comply with current UK regulations. This page was last updated on March 15, 2026.

Remember: Gambling should be fun. When the fun stops, stop.

Casino One is operated by Digital Entertainment Solutions Ltd, registered in England and Wales (Company Number: 12345678). Registered address: 123 Gaming Street, London, EC1A 1BB, United Kingdom. Licensed and regulated by the UK Gambling Commission, License Number: 000-039372-R-319367-014.